How do I customize my Pom Pony?

Go to our Custom Pom Pony  page then select the pattern, text/logo, faux rhinestone you want., Select your webbing color and then choose from the many options for customization. Once you are happy with your choices select the quantity.

I want to order multiple Pom Pony's from the same pattern, but in different colors. Can I do that?

Yes, as long as you meet the minimum order for each. You will have to add each item to the cart individually and then select the colors for each. For example, if you want chevron in black and white, and also chevron in green and gold, you will add at least 10 chevron to your cart then select the black and white colors. Then, you can continue shopping to add another set of at least 10 chevron item to your cart and select the green and gold colors.

Can I combine different Solid Colors and Stock patterns to make one order and still receive a quantity discount?

Yes, just order what you want and quantity discount will appear in the shopping cart.

Do you offer team discounts?

Yes! Discounts are available on solid color, stock pattern, or custom pattern Pom Pony. Excludes Logo/text and faux rhinestones patterns.

What is the best way for my team to order Pom Pony.

Select a single person to be in charge of placing the order, so that you can submit your order at once and receive a team or bulk discount as well as save on shipping.

What if I make a mistake during my order?

If you make a mistake such as selecting incorrect colors, patterns or quantity you must email us within 24 hours of your order time at info@thepompony.com to let us know the specifics of the error and the correct order options and we can accommodate your change. After the 24-hour time frame, your order will be pushed into production and can no longer be changed.

Can I get a refund?

No. Products are made-to-order and are non-refundable.

Is your product guaranteed?

Yes. All of our products are guaranteed for 1 year. Hardware - should any buckles fail; we’ll repair or replace them at no charge. Webbing - should the webbing tear from material defect, we will repair or replace your Pom Pony at no charge.